This policy covers the helpyourhelper.co website, operated by Help Your Helper FZ-LLC (“we”): the free guides, the booklets you can buy, and the emails that come with them. The Help Your Helper mobile app has its own policy at share.helpyourhelper.co/privacy.
What we collect
- When you ask for a free guide: your first name, last name and email address, and the page you signed up from.
- When you buy a booklet: your name, email address, what you bought and the amount paid. Card details go directly to Stripe; we never see them.
- When you use one of your personal download links, how many times and when it was last used.
- A scrambled version of your internet address, kept for 24 hours only, to stop automated sign ups and repeated requests.
How we use it
- To send you the guide or booklet you asked for, and a private download link.
- To send a short series of emails with tips and related guides after you sign up for a free guide. Every one of these emails has an unsubscribe link, and unsubscribing stops them straight away.
- Emails that deliver something you asked for (a free guide you just requested, the download link for something you bought, and your receipt) are still sent after you unsubscribe.
Service providers
- Supabase: stores contact and order records and the downloadable files, and runs our website functions.
- Stripe: takes payments and sends payment receipts.
- Loops: sends our emails.
- Netlify: hosts this website.
Each provider handles data under its own terms and security practices. We do not sell or share your information with anyone else.
Where your information is stored
Contact and order records and the downloadable files are stored on Supabase servers in Frankfurt, Germany (European Union). Stripe, Loops and Netlify may process information in other countries, including the United States, under their own terms.
Cookies and tracking
This website uses no advertising, no analytics and no tracking cookies.
How long we keep it
We keep your contact details until you ask us to delete them. We keep order records for as long as the law requires for accounting. Download links for a refunded order stop working.
Your choices
You can unsubscribe from any email with the link at the bottom. To see, correct or delete what we hold about you, email hello@helpyourhelper.co.
Children
Our guides include activities designed for children, but this website is intended for adults running a household and does not knowingly collect information from children.
Changes to this policy
If this policy changes, the updated version will be posted on this page with a new date.
Contact
Questions about privacy: hello@helpyourhelper.co